Reference

Legal terms for your India account

l0ve sets out legal terms for account access, UPI, Paytm and PhonePe payment records, privacy choices, cookies and support requests in one place.

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How our legal terms apply in India

l0ve Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These legal terms explain the rules that apply when you create, use or close an account with l0ve in India. They cover eligibility, identity checks, wallet records, payment references, privacy requests, cookie choices, security duties and contact routes. Access depends on local law and is available

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where local law permits; if your location, age status or account details do not meet the legal requirements for your area, we may decline or restrict access. UPI, Paytm and PhonePe references are used to match payments with your wallet, settle disputes, meet record duties and
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answer lawful requests from payment partners or authorities. We may update these terms when laws, security practices or account processes change.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Reach us for legal requests

Legal questions need a clear route, not a generic inbox loop. Use the contact path that matches your request, include your registered email, and describe the account record or policy point you…

Privacy requests Send privacy, account access or term-related requests from the email linked to your account. We match it with your profile before replying, so we do not expose personal data to an unknown inbox.

Payment record queries For UPI, Paytm or PhonePe legal queries, share the transaction reference, date and amount shown in your wallet. We use those fields to trace the record without asking for sensitive payment credentials.

Security concerns If you believe your account access, password or device session was misused, contact support with the time, device type and location you recognise. We can freeze risky sessions while we check the legal record.

ACCOUNT RECORDS

Data, cookies and account records

Our legal process is built around traceable records. We keep account, payment, device and support logs only for clear purposes: identity checks, wallet reconciliation, fraud prevention, dispute handling, legal duties and service…

Data collection

We collect account details, login records, wallet references and support messages to run your account and meet legal duties. We do not ask for payment passwords or full UPI PIN details.

Identity checks

Where identity verification is required, we compare the documents you provide with account records and payment activity. This helps prevent misuse and keeps legal accountability tied to the correct account holder.

Cookie controls

Cookies help keep you signed in, remember language choices and detect unusual session behaviour. You can manage browser cookies, though some account-security functions may not work correctly if required cookies are blocked.

Account security

We log device sessions, password changes and wallet access events so suspicious activity can be checked. If you report a concern, those records help us trace what happened and protect your account.

Retention requests

You may ask how long account or payment records are kept. Some records can be removed after review, while others must remain for dispute handling, tax, security or legal reporting duties.

Policy changes

When legal wording changes, we update the page and may show an account message if the change affects your rights or duties. Continued access means the current terms apply to your account.

Legal questions before you join

Before you open an account, check how the legal terms affect your access, data rights, payment records and support requests. The answers below explain the practical steps we follow when you ask for copies, corrections, cookie changes, security checks or account closure under applicable law.

Your account is governed by the terms shown on this page, privacy and cookie wording inside the account area, and any market restrictions where you live. Access depends on local law and is available where local law permits.

Yes, you can request a copy of personal data linked to your account. We may verify your identity first, then provide the records we can share under applicable law and security rules.

We store payment references, dates, amounts and wallet outcomes to reconcile deposits, process withdrawals and answer disputes. We do not need your UPI PIN, app password or private banking credentials for legal checks.

You can ask us to correct inaccurate account details by contacting support from your registered email. We may request proof before changing legal name, payment-linked data or other records that affect account control.

Retention periods depend on the record type and the legal reason for keeping it. Security logs, payment references and dispute records may remain longer than general support messages when law or risk controls require it.

If local rules affect access, eligibility or account handling, we may update terms, restrict access or ask for new verification. Access remains subject to local law and is available where local law permits.

Send cookie questions through support with your device type and browser name. We can explain which cookies support login, security and preferences, and how browser settings may affect account access.

Legal terms for your India account

Reach us for legal requests

Data, cookies and account records

Data collection

Identity checks

Cookie controls

Account security

Retention requests

Policy changes

Legal questions before you join

01 What legal terms apply when I open an account?

02 Can I ask for a copy of my personal data?

03 How do you handle UPI, Paytm and PhonePe records?

04 Can I correct account details that are wrong?

05 How long do you keep account records?

06 What happens if local rules change?

07 Who should I contact about cookies?

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